Terms and Conditions

1. About us

srevia.com and the Srevia Gold Android app (together, “Srevia”) are the online store of Shyam Jewellers, Shop no. 13, Rapti Complex, Asuran Chowk, Medical College Road, Gorakhpur, Uttar Pradesh - 273006 (GSTIN 09AVRPS7438J2ZJ). Every piece is sold, invoiced and shipped by Shyam Jewellers. “We”, “us” and “our” refer to Shyam Jewellers; “you” refers to anyone using Srevia.

You can shop on the website, in the Srevia Gold Android app, or at our showroom in Gorakhpur — the same account, prices and support apply online, and our showroom team can help with any online order.

By browsing Srevia, creating an account or placing an order, you agree to these terms and to our other policies linked below.

2. Your account

• One account works on both the website and the app. Your bag, wishlist, addresses and orders are shared between them.
• You must be 18 or older to place an order, and give accurate name, phone, email and address details.
• Keep your password private. You are responsible for activity on your account; tell us at once if you think it has been misused.
• You can delete your account at any time from Delete my account.

3. Products and descriptions

• Jewellery comes with certification as applicable: gold and silver pieces marked as hallmarked carry a BIS hallmark and HUID, shown on the product page; diamonds are described with their carat, colour, clarity and certificate where available.
• Weights are measured before dispatch and may differ slightly from the listing; the price is based on the listed weight.
• Photos are of the actual design but colour and size can look different on screens. Handmade pieces can have small variations.
• Most pieces are one of a kind. A piece shown as available can sell out before your order is confirmed.

4. Prices

• Gold, diamond and silver prices are calculated from the live metal rate, the weight, making charges and stone charges, plus 3% GST. They change during the day as the rate changes.
• The price is fixed when you place the order. Rate changes after that do not change what you pay.
• Artificial (fashion) jewellery and 925 / 999 silver are sold at the MRP shown, inclusive of taxes.
• Shipping charges, if any, and coupon discounts are shown at checkout before you pay. See Shipping & Exchange.
• If a piece is listed at a clearly wrong price because of a technical error, we may cancel the order and refund you in full.

5. Orders

• An order is a request to buy. It is accepted when we start preparing it; you will see its status in My Orders on the website and app.
• For rings and bangles you choose a size before ordering. Please check it carefully — the piece is prepared to that size.
• We may decline or cancel an order if the piece is unavailable, the price was wrong, the address cannot be served, or the order looks fraudulent. Any amount paid is refunded in full.
• Orders can be cancelled before dispatch, returned within 7 days if eligible, and exchanged or sold back to us for life. See Cancellation & Refund and Shipping & Exchange.

6. Payment

• Pay online with UPI, cards, net banking or wallets through Razorpay, a PCI-DSS compliant payment gateway. We never see or store your card details.
• Cash on delivery: pay in cash or UPI when the parcel is handed to you.
• An online order is confirmed only after the payment is verified. If money is deducted but the order is not confirmed, it is confirmed automatically or refunded to the original payment method.

7. Coupons

• Coupons give a flat discount, can be used once, and only on orders worth more than the discount.
• A coupon has no cash value and cannot be exchanged or refunded. If an order using a coupon is cancelled or returned, the coupon is not reissued unless we agree otherwise.

8. Reviews

Only customers whose order for a piece has been delivered can review it. Reviews must be honest and about the piece and service. We may remove reviews that are abusive, unrelated, contain personal details or are posted for payment.

9. Content and use of the site

Photos, designs, text and the Srevia name and logo belong to Shyam Jewellers and may not be copied or used commercially without written permission. Do not misuse Srevia — for example by trying to access other people’s accounts, interfering with the site, or placing orders you don’t intend to complete.

10. Liability

We take care to keep Srevia accurate and available but cannot guarantee it will always be error-free or uninterrupted. To the extent the law allows, our liability for any order is limited to the amount you paid for it. Nothing in these terms limits your rights under the Consumer Protection Act, 2019.

11. Law and disputes

These terms are governed by the laws of India. Please contact us first so we can try to resolve any problem. Disputes are subject to the jurisdiction of the courts at Gorakhpur, Uttar Pradesh.

12. Changes and contact

We may update these terms; the date at the top shows the latest version, and orders follow the terms in force when they were placed. Questions? Email support@srevia.com or see Contact Us.