Cancellation and Refund

Cancelling an order

You can cancel an order any time before it is dispatched.

• While the order shows “Placed”, cancel it yourself from My Orders on the website or in the app.
• Once it is being prepared or packed, contact us (Email support@srevia.com or call / WhatsApp +91 81785 96565) and we’ll cancel it if it hasn’t been dispatched yet.
• After dispatch an order can’t be cancelled; you can return it after delivery as described below.
• An online order that was never paid (“Awaiting payment”) isn’t processed and needs no cancellation.
• If we cancel an order — for example, the piece is unavailable or was listed at a wrong price — you get a full refund.

Returns within 7 days

You can request a return within 7 days of delivery. Email support@srevia.com or call / WhatsApp +91 81785 96565 with your order number. To be eligible, the piece must be:

• unused, undamaged and unaltered;
• in its original packaging, with all tags, the hallmark / diamond certificate (as applicable) and the invoice.

Every returned piece is inspected — weight, hallmark and condition — before it is accepted. A refund is made only for returns that pass this check; a piece that doesn’t qualify is sent back to you.

Return pickup

• Return pickup is arranged by us where the courier serves your pincode, and is subject to this policy.
• The pickup / return shipping cost is usually paid by you and is deducted from the refund, or you can send the piece back yourself with insured shipping or bring it to our showroom.
• If the piece reached you damaged, wrong or not as described (reported as below), we bear the return cost in full.

Damaged, tampered or wrong parcels

Jewellery is high-value, so we can only accept a damage or wrong-item claim with proof from the moment of opening:

• Record one continuous, unedited video starting with the sealed parcel, showing the shipping label and seal clearly, through opening it and showing the piece and its contents.
• Report the problem within 12 hours of delivery and share the video with us (Email support@srevia.com or call / WhatsApp +91 81785 96565).
• Claims reported after 12 hours, or without an opening video, cannot be accepted — this protects you and us, since the parcel is insured in transit.
• Do not accept a parcel whose seal or packaging is visibly broken or tampered with — refuse it at the door and tell us.

For a valid claim we replace the piece or refund you in full, including any shipping charge.

What cannot be returned

• Pieces altered, resized or engraved at your request.
• Gold coins and bars.
• Pieces that are worn or damaged after delivery, or returned without their tags, certificate or invoice.

How refunds are paid

• Online payments: back to the original payment method (card, UPI, net banking or wallet) through Razorpay, within 5–7 working days of the return being approved. Your bank may take a little longer to show it.
• Cash on delivery: by bank transfer or UPI to an account you give us, within 5–7 working days of approval.
• The refund is the amount paid for the returned piece, less return pickup / shipping costs where they apply. The original shipping charge is refunded only if the order was cancelled before dispatch or the piece was damaged or wrong. Coupon discounts are not paid out.
• Orders cancelled before dispatch are refunded in full within the same timeline.

Prefer an exchange?

Instead of a refund you can exchange your piece — we offer lifetime exchange and lifetime buyback on our jewellery. See Exchange & buyback.