Shipping and Exchange

Where we deliver

We ship across India from our showroom in Gorakhpur, Uttar Pradesh. Every piece comes with its BIS hallmark / diamond certificate as applicable, and the invoice.

Shipping charges

• Free delivery to pincodes starting with 2730 (Gorakhpur).
• Everywhere else in India: a flat ₹600 per order, which covers insured, tamper-evident shipping.
• The exact charge for your address is shown at checkout before you pay.

Delivery time

• Ready pieces usually reach you within 3–5 days of being placed.
• Rings and bangles are prepared in the size you choose, so they take 6–14 days depending on availability.
• Remote pincodes, festival days and courier delays can add a little time; we’ll keep you posted.
• Track every step — Placed, Preparing, Packing, Dispatched, Out for delivery, Delivered — in My Orders or the app.

Safe delivery

• Every parcel is insured in transit and packed in tamper-evident packaging.
• The courier may ask for the order’s OTP or a photo ID at handover. Please don’t share the OTP until the parcel is in your hands.
• Check the seal before accepting, and record an unedited video while opening the parcel. Damage or a wrong item must be reported within 12 hours with that video — see damaged parcels.
• Changes to the address are possible only before the order is dispatched — contact us quickly.

Store pickup

Coming soon: collect your order from our family stores in different cities. You are always welcome to see and buy pieces at our Gorakhpur showroom.

Exchange & buyback

• Size or design exchange (first 7 days): on the same conditions as a return — unused, with tags, certificate and invoice. Any price difference at the day’s rate is paid or refunded.
• Lifetime exchange: any time later, exchange jewellery bought from us for a new piece. It is tested and valued at the day’s metal rate under our exchange terms, which we explain before you agree.
• Lifetime buyback: we buy back jewellery bought from us at the day’s metal rate, with deductions (such as making charges, stone value and a buyback deduction) explained before you agree.
• Bring the piece with its invoice and hallmark / certificate to our showroom, or contact us to arrange it.
• Old gold exchange: old gold from elsewhere can also be exchanged at the showroom after testing; the terms are explained in store.